Reset Your Password

If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.

To make this update from a computer that you haven't used previously to shop on our website, we'll also ask you to confirm all of your account information before being able to create a new password.

To request a password reset:

  1. Click on Forgotten Password.
  2. Follow the on-screen instructions. You may be asked to copy the text from a picture in a text entry box (commonly known as a "CAPTCHA"). Make sure to enter the letters in all-caps. If you have a problem reading the "CAPTCHA," we'll give you a chance to try again with a different one. If you continue having an issue with the validation screen, contact us.
  3. Follow the instructions in the e-mail sent to the e-mail address on your account.


After you've created a new password, it will become active right away.


Choose a Strong Password

To protect your password, it's important to change it periodically and keep your password private, since anybody who knows your password may access your account.

To choose a strong password:

  • Use a different password on MySocially from what you use on other sites. If you need help remembering your password, write it down and place it in your purse, wallet, or another secure location.
  • Use at least 8 characters. A minimum of 6 is required; a maximum of 1024 is allowed
  • Avoid passwords that are easy to guess. These include passwords such as "secret," "password," "amazon," or "123456." They also include things like a dictionary word, your name, e-mail address, or other personal information that can easily be obtained.

Tip: Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers."

Note: Passwords are case sensitive. For instance, "RIVERS2!%" and "rivers2!%" are two different passwords. When choosing a password, remember the capitalization you use, and make sure that the CAPS LOCK key on your keyboard is not turned on.


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